Who this policy covers
This policy explains how Bharani Metals handles personal information provided through thebharani.com and related enquiry conversations. For privacy questions or requests, call or WhatsApp +91 9662260999.
Information you provide
Contact and callback forms collect your name, phone number, message and contact consent. The contact form can also collect your email, company and enquiry purpose. The guided material form collects your metal family, grade, product, quantity, timing, notes, name, WhatsApp number and location/address details you choose to provide.
Guided-form progress
The material requirement form may save an enquiry in progress, including the choices and contact details entered before final submission, so the team can understand an incomplete requirement. Its session storage remembers whether the homepage popup has been dismissed or completed during that browser session.
How we use information
We use enquiry information to respond, discuss material availability or selling opportunities, request clarification and coordinate a potential trade. Sending an enquiry does not subscribe you to a marketing mailing list. We do not use these forms to request payment-card details or identity documents.
Storage and access
Enquiries are stored in the website’s WordPress lead inbox for authorised team access. When an enquiry or a partial material requirement is saved, we use a local IP-location database to estimate the visitor’s city, state or region, and country for enquiry follow-up. These estimates may be inaccurate, particularly with VPNs or mobile networks. We do not request precise device location, send the visitor’s IP address to an external geolocation service, or retain the IP address or coordinates in the lead record. Website hosting and security systems may process technical data such as IP addresses and request logs. The contact and callback forms use a short-lived IP-based request limit to reduce abuse.
Sharing and external services
Relevant trade details may be shared with a prospective buyer, seller or service provider when needed to progress your enquiry. We aim to limit sharing to the information needed for that purpose. WhatsApp links take you to a third-party service where WhatsApp’s own terms and privacy policy apply.
Cookies and browser storage
WordPress and its components may use cookies for signed-in administration and site functionality. The guided form uses browser session storage for its popup state. Contact and callback forms do not require advertising cookies. Browser settings let you manage cookies and clear stored data.
Retention and your choices
We keep enquiry information while needed to handle the enquiry, a related transaction, dispute or applicable record-keeping obligation. You can ask us to review, correct or delete your enquiry information, or stop further enquiry follow-up, using the number above. Some transaction records may need to be retained.
Security and updates
We take reasonable measures to restrict access to enquiry information, but no online system can promise absolute security. Avoid sending sensitive personal information in free-text fields. We may update this policy as our processes change; the date above identifies this version.